Coaching follows a specific learning or development goal. And it works with individuals or teams in either single sessions or as part of an ongoing program. Coaches provide advice and support to help participants thrive.

Facilitation takes a more open approach. Facilitators refrain from offering advice or giving directions. Instead, they create a space where participants engage with each other to find their own path to optimization. 

By “safe space,” we mean an environment where individuals can share work reflections captured in the MUA Performance Software, without judgment or fear of betrayal. Our facilitators are experts in creating such environments, and our guidelines and policies ensure that personalized data—such as names, activity details, or journal entries—will not be shared outside of this safe space. 

During a facilitation session, team members engage in open dialogue to create self-empowered learning experiences that foster team growth. You can expect natural, free-flowing conversations without a preset agenda. These discussions aim to enhance the team’s self-reliance, problem-solving skills, and overall performance.